Sheri United States/Colorado/Denver [Mar 12, 2007]
My frustration with T-mobile is that every time you change anything about your plan they extend your contract one year. So I am not changing anything!!! I need to add minutes but it adds 1 year to my contract. Have daughter going off to college and know that in certain places t-mobile may not even work. So just paying the big bill for now. |
Brian G United States/Arizona/Mesa [Jan 07, 2007]
Always get good coverage with t-mobile, cutsomer service is not GREAT, but ok. When you add lines of service, your contract starts all over again, evin if you are on a month to month plan they sign you up on a 1 or two yr contract! Good luck getting upgradded phones with there "free upgrade" i have always had to pay something for a new phone. |
Kim D. United States/Indiana/Elkhart [Dec 30, 2006]
I got roped into a 2 year contract because I wanted to upgrade my phone because of the poor reception at my home. I recently found out that - with one year left on my contract - that because of the little to no reception I get at my home I should by Indiana state law be let out of my contract with no penalty (which is $200 per line - I have 2). I was on the phone to "customer service" for 45 minutes - most of the time on hold - ultimately being told that there was nothing they could do and that if it was too bad that I got poor reception and that I should have known it before I got the service - but if I had no reception (only to be determined by their engineers) would they consider letting me out of my contract - maybe. I find it frustrating to pay for a service I cannot use 100% of the time. I know for a fact that Nextel is 100% in my area. I am looking to drop my land line but cannot depend on T-Mobile service 100% of the time - very very frustrating. FTC and BBB will hear from me. |
katie w United States/oregon/portland [Dec 21, 2006]
I'm on the 29.99/month for 300 min and free wknd plan. It's the cheapest out there (I don't need that many min). My coverage is fine, customer service is fine. They DON'T give you any deal on a phone when you sign up for a contract though. |
mark herson United States/ca/san diego [Oct 29, 2006]
all you complainers need to look at the rest of the providers. you will find there are just as man complaints. i almost switched to cingular to get the roll over minutes. happy to say i did not. tmobile is just as good or better than the rest. shut up and realize cell phones can only be so good when there are so many people on line at one time talking and talking and talking. new rule, if under 18 then you get 10 minutes a day to use your cell you spoiled brats. tmobile rocks !! |
Elizabeth Hopkins United States/Arizona/Glendale [Oct 14, 2006]
No service when you need it. Complaining means nothing. Phones are cheap and so many dropped calls. T-moble is a scam and the termination fee makes you stay with a terrible company. Looking on how to file a civil action suit. |
Denise D United States/NY/BELLMORE [Aug 07, 2006]
Can only make calls in 1 room in the house |
Pat United States/AL/Montgomery [Aug 03, 2006]
I purchased the most expensive phone in the store; still, the reception was so poor most of the time that I had to keep asking--or keep being asked by--phone partners to repeat. Also, the insurance is the biggest rip-off ever. After paying 5.99 for over a year, I lost my phone, and, after being told by the insurance company that 1) I had to file a police report (which I promptly did); 2) I would receive a less valuable phone because my original had been discontinued; and 3) I would have to pay $110.00 deductible, I did research on the insurance company, Asurion, and found that 1) it is facing a class action suit by numerous disgruntled customers and 2) it deals, primarily with refurbished phones. So, after paying $89.85 in premiums and a deductible of $110.00, I would have paid $15 less than I had paid for the brand-new phone. T-Mobile, though, had a solution: I could get the same phone being offered by the insurance company (a Motorola Razr 3V) for 69.00 ($41 less than its insurance company was offering for the refurbished phone)--but only IF I entered into a 2-year contract with T-Mobile (See the SCAM?)
While Cingular has its roll-over minutes and Sprint its great reception and expanded night-time hours, the only advantage to T-Mobile was the shorter commitment time (1 year). Now, however, it has resorted to tricking people into a two-year contract (Financial situations are more likely to change over a two-year period; thus, people are more likely to have to bow out--and, thus, pay the stiff $200 penalty for doing so.) After doing the math and realizing that T-Mobile had lost the little edge that it did have, I made an even bigger decision: to kick TMobile to the curb! I'd rather forfeit approximately $90 I paid in insurance premiums than "throw good money after bad," by paying that crummy insurance company one more dime. And, since T-Mobile is the reason I have a relationship with that worthless company--and, obviously, TMobile is part of the scam (trying to force its customers into choosing between a "rock and a hard place"). All I can say is this: "Good riddance to bad rubbish!" |
Mike United States/NY/Syracuse [Jul 15, 2006]
I have had T-Mobile for a year now and can say that they DO have the firendliest customer serivce, HOWEVER that is of no value when service reliability is so poor. I get dropped calls more with t-mobile than any other carrier I have used, and I have used them all accept Altell. I have been through three phones and two plans, and T-Mobile has NEVER been able to solve my porr quality communications problem. I reccommend spending an extra $10 - $15 per month for Verizon. |
Ryan United States/Illinois/Chicago [Jul 13, 2006]
I think that T-Mobile is a decent service. Whenever I dont get service, I notice that all of my friends have no service as well (with the exception of sprint/nextel customers). So, I wouldnt blame T-Mobile. |
CIndy United States/CO/Colorado Springs [Jun 22, 2006]
I went out of town and when you get a bit out of town you loose any signal and no way to call. I also had trouble with trying to get an upgrade on a phone and had to call and complane 2 time to get any results and I really didn't come out ahead. I am changing company when time is up. |
Vicki United States/IL/Chicago [Jun 11, 2006]
Coverage is terrible. You never know when you'll get cut off in the middle of conversation. I have no service in my house so when it's 20 bellow zero I have to go outside and freeze in order to conduct business. Service and support is non existant and if you don't pay your bill because you did not get the bill, although you have never missed a payment in last 5 years, they will just suspend your service. Not call you and not ask why. So you may be in an emergency situation as I was and have no service after being their client for years. Further, they lie about the value they give you when you sign the contract. After they get you, they will charge extra for everything then can think of. Would not recomend. In october they are out!!!!! |
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